We offer unlimited free online technical support for anyone who purchases a machine from us. Access to most of the information available requires a user ID and password. If you purchased a machine from us and do not already have a user ID and password, please e-mail us and we will be happy to send it to you.

    Our online technical support includes:

• Downloadable service and operation manuals

• Game information & available options (i.e. payout percentages, etc.)

• Instructions on how to clear RAM

• Technical support forum (COMING SOON!)

    We hope to have our forums up and running very soon, but until then, please feel free to e-mail us with any questions or concerns you may have at technicalsupport@rslots.com.

EXISTING CUSTOMERS:

    Please CLICK HERE to access our free online technical support documents.

• Always use the proper size coin or token.

• Check the hopper for foreign objects, and always ensure that only properly sized coins or tokens are in the hopper.

• Keep machine plugged into a surge protector and grounded outlet at all time.

• Leave machine on if possible. Turning the unit on and off is hard on it as it was designed to run 24 hours a day. When idle, the machine consumes less power than a 75 watt light bulb. And if you truly must have the machine turned off at night, leave it on for the entire day the next time it is turned on.

• Do not push the test/reset button as you may inadvertently lock up the machine or alter its settings.

• Do not turn the jackpot key unless you have hit the jackpot. Doing otherwise may lock up the machine or alter its settings.

• Always wait for the machine to complete its self test functions (reels spin, bill validator motors turn, etc.) each time the door is closed. Each time you open and close the door, the computer is reset.

• Do not remove the coin from the coin comparator on the interior of the door.

• Run a cleaning strip through the bill validator once or twice a year. This is also a good idea if you are having a lot of bills rejected. Most problems with bill validators are due to dirty optics or mechanisms.

• Watch for bulbs or lights that may burn out and replace as necessary. Many gaming machine bulbs are odd shapes and can be difficult to find. Check out our PARTS & MISC pages for available stock.

• Keep exterior of the machines clean and free from dust with a mild detergent. Windex® can be used to clean the glass.

• Do not put dirty or disfigured coins into the machine.

• Always keep your hopper at least half-way full. When you hit 'Cash Out' the machine must pay out all credits accumulated.

• In the event of a malfunction, open and close the door. This will reset the machine and can clear most malfunctions.